What happens after you refer
One freephone call is all we need. From there we allocate, book, assess, fit and complete the paperwork — and make the request on the patient's behalf.
Patient referral received
Call 0800 917 9584. Our team takes the patient's details and confirms the referral with you.
Patient is allocated to their local Suportx fitter
One of 15 accredited Product Specialists and Fitters, based in the patient's own region.
Patient is contacted to arrange a fitting appointment
The appointment takes one of two routes, chosen with the patient.
Home visit
Telephone consultation
The right device is determined
The fitter determines which support device is best suited to the patient, taking into account their lifestyle, occupation and other key factors.
Paperwork produced and the request made
Paperwork is produced for one support device. The patient is left with a device order form and a post fitting guide advising next steps and estimated delivery times, together with customer care contact details.
Stoma care nurse is updated
Once the patient has been measured, we update the referring stoma care nurse with the details of the fitting and the products requested for their patient.
Post delivery follow up
Our customer care team contacts the patient to ensure safe arrival of their support device. They query the fit, performance and check compliance.
A further supply of devices is discussed with the patient to allow for washing and wearing.
Action is taken to ensure the issues are resolved. Sometimes a refit may be required.
Keeping you informed
If helpful, we can provide updates and ongoing support so you are always aware of your patient's progress.